Terms of Use and Refund Policy
Voyager-vacations.com is a dba, registered in the State of Florida and owned by Voyager Technologies, Inc. of Longwood Florida , a Delaware corporation. Voyager created this Privacy Policy in order to demonstrate our firm commitment to disclose our current policies regarding your privacy and the confidentiality of your personal information. In addition, we take further measures to enhance the protection of your privacy and personally identifiable information, as outlined in this Privacy Policy.
We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices.
By visiting our U.S. website, www.voyager-vacations.com, you are accepting the practices described herein.
What information we collect from you.
In General. We receive and store any information you enter on our Web site or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses, and, in some cases, billing information (such as credit card number, cardholder name, and expiration date). We also may request information about your traveler preferences, including meal requests, seat selection, frequent flyer/hotel/car rental program information, and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to purchase travel products or services; complete a traveler profile; ask us a question; or initiate other transactions on our site.
Passenger Information. When you make travel or other arrangements for someone else through Voyager-vacations.com, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Voyager-vacations.com with their personal information and travel preferences, as any access to view or change their information will be available only through your booking transactions.
Information from Other Sources. We also may periodically obtain information about you from our business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, which we use to correct our records and to facilitate proper delivery of travel information; and demographic information, which we use to better understand your potential purchasing preferences.
Automatic Information. We automatically collect some information about your computer when you visit Voyager-vacations.com. For example, we will collect your IP address, Web browser software (such as Netscape Navigator or Internet Explorer), and referring Web site. We also may collect information about your online activity, such as trips viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.
Cookies and Other Web Technologies. When you visit Voyager-vacations.com, we may assign your computer a "cookie" (a small, unique identifier text file). For example, whenever you sign in we record your customer ID, in the cookie file on your computer. Note that customer IDs, or any other account-related data included in such cookies are encrypted for security purposes. You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie.
Please note - that if you refuse to accept cookies from Voyager-vacations.com, you MAY NOT be able to access many of the travel tools offered by Voyager-vacations.com.
Third-Party Advertising Companies. Voyager-vacations.com DOES NOT provide any third party advertisers, with any information or data that you may have given us during the travel purchase transaction.
How we use your information. Voyager-vacations.com uses sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel purchases you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with Voyager-vacations.com; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. Please review "Your choices with respect to the collection and use of your information" below, with whom we share your information. Voyager-vacations.com may share your information with the following entities:
Suppliers: such as hotel, airline, cruise, or car rental companies, or activity providers, who fulfill your travel reservations. Throughout Voyager-vacations.com, all services provided by a third-party supplier are described as such. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on Voyager-vacations.com, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers' use or disclosure of your other personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through Voyager-vacations.com. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.
Third-party vendors: who provide services or functions on our behalf, including credit card processing, customer service, tours and excursions or other travel related services. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
Business partners: with whom we may jointly offer products or services: You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and recommend you evaluate their practices before deciding to provide your personal information.
We also may share your information:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Voyager-vacations.com, our customers, or others; and in connection with our Terms of Service and other agreements. We may share your information In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors a Web site receives or what are the most popular vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
How you can access your information.
You can access your information at various points on the Voyager-vacations.com Web site including
The Travelers Detail Page: on Voyager-vacations.com Booking Engine, where you can view, update, or change your personal information, add new travelers and delete existing travelers from your customer profile; update or correct names, phone numbers, and emergency contacts for travelers associated with your profile. Voyager-vacations does not store any customer data entered on this page unless the “check-box” displayed on this page has been activated instructing us to do so.
Your choices with respect to collection and use of your information: As discussed above, you can choose not to provide us with any information, although it may be needed to make travel purchases or to take advantage of certain features offered on Voyager-vacations.com.
We want you to feel confident about using Voyager-vacations.com to plan and purchase your travel, so we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Access and Use by Minors.
Voyager-vacations.com, is not intended to be accessed or utilized by persons under the age of 18. Voyager-vacations.com does not intend to purposefully attempt to gather information from children under the age of 18. In addition, Voyager-vacations.com does not intend to or purposefully market to persons under the age of 18. Persons under the age of 18 are not eligible to purchase any travel products or services from Voyager-vacations.com, and should not submit any personal information to us.
External Links.
If any part of the Voyager-vacations.com Web site links you to other Web sites, those Web sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.
Changes to this Privacy Policy.
Voyager-vacations.com developed this Privacy Policy as a manifestation of our firm commitment to disclose our current privacy and confidentiality policies to you. However, the Internet and travel industries are rapidly evolving. With this in mind, Voyager-vacations.com reserves the right to amend this Privacy Policy from time to time in order to review any changes that have been made. Your continued access and use of Voyager-vacations.com following the posting of any such changes shall indicate your acceptance of the same.
Arbitration and Governing Law
In the event of a dispute between You and Voyager-vacations.com, You and Voyager-vacations.com agree that a prompt and fair resolution, without the time and expense of formal court proceedings, would be in both parties' mutual interests. Except as expressly provided in the following section titled "Injunctive Relief", all disputes shall be submitted to final and binding arbitration to be conducted in Seminole County , Florida , or a location closest to Seminole County , Florida if no such location for the chosen arbitration body exists there.
You confirm that you have read, understood and agree to the Voyager Vacations’ Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by Voyager Vacations, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in this Privacy Policy.
How you can contact us.
If you have questions about either Privacy Policy (or your travel planning or purchases), please e-mail us at: support@voyagertec.com.
